Shipping policy

Thank you for shopping with Cakery Suppliers. We aim to provide a reliable and efficient delivery service for all our customers.

Shipping Rates

• Fixed Rate Shipping: £5.99 (UK Mainland)
• Free Next Day Collection available from our store in Birmingham.

Processing Time

All orders are processed within 1–2 working days (Monday to Friday).

Orders placed after 2pm may be processed the next working day.
We do not process or dispatch orders on weekends or bank holidays.

Delivery Time

Once dispatched, delivery typically takes:

3–5 working days

Please note that delivery times are estimates and may vary during busy periods, sales, or unforeseen courier delays.

Local Collection (Free)

We offer Free Next Day Collection from our store:

Address:
93 Lozells Road
Lozells, Birmingham
B19 2TR

Opening Times:
Monday – Friday
10:00am – 5:00pm
Closed: Saturday & Sunday

You will receive a confirmation when your order is ready for collection.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost parcels due to incorrect or incomplete address details.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will work quickly to resolve the matter.

Contact Us

If you have any questions regarding shipping, please contact us:

📞 0121 285 2911
📍 93 Lozells Road, Lozells, Birmingham, B19 2TR